Quality Policy
Rioquímica is committed to establishing itself as a reference in the quality of processes, products, and services, aiming to meet and exceed the expectations of its customers, partners, and society, with a focus on continuous improvement, sustainability, and compliance.
To this end, we establish the following principles and guidelines:
- Customer satisfaction: Ensure that our products and services meet the requirements agreed with the customer, including technical specifications, deadlines, safety, and quality. We continuously seek to improve the customer experience through feedback (or evaluations/comments), monitoring, and corrective action.
- Compliance with legal, regulatory, and normative requirements: Meet all applicable requirements for our activities — whether laws, regulations, internal or external standards — environmental regulations, chemical safety, good industrial practices, and other relevant requirements for the sector, including personal data protection regulations (LGPD).
- Continuous process improvement: Implement, maintain, and improve a quality management system that allows for process monitoring, identification of non-conformities, definition of goals, analysis of performance indicators, and systematic adoption of improvement actions.
- Innovation, proactivity, and flexibility: Foster a culture of innovation and continuous improvement throughout the organization, with speed, flexibility, and focus on efficiency. Empower employees, adopt good technological practices, and promote process optimization to increase productivity and competitiveness.
- Quality in products and services: Ensure that every manufactured product or service provided follows rigorous quality, control, and verification criteria, guaranteeing reliability, safety, and performance as specified. This includes intrinsic quality and information security and data protection in our systems and services.
- Ethics, transparency, and stakeholder relations: Maintain ethical, transparent, and respectful relationships with customers, suppliers, employees, the community, and other stakeholders. Promote open communication, social and environmental responsibility in operations, and the protection of everyone's personal data.
- Environmental responsibility and safety: Operate sustainably, aware of environmental impacts and risks associated with chemical activity. Promote efficient use of resources, pollution prevention, waste management, and ensure safe working conditions for our employees.
- Quality goals and indicators: Establish clear quality, performance, and improvement goals, monitor effectiveness and efficiency indicators, periodically review results, and promote adjustments when necessary.
Top Management Commitment
The top management of Rioquímica declares its unwavering commitment to this Quality Policy, providing the necessary resources for its implementation, ensuring the structure, processes, assignments, and responsibilities so that it is effectively applied and communicated to all employees and stakeholders.
All company employees are responsible for complying with this policy, actively participating in improvement processes, ensuring that quality is an integral part of the organization's culture. Rioquímica invests in the continuous training and development of its employees at all levels, fostering a quality culture, open communication for feedback (or opinions) and improvement suggestions, and recognition of good practices. Internal channels are made available for employees to report non-conformities and actively contribute to process improvement.
José Antonio de Oliveira
President of Rioquímica
Scope and Validity
This Quality Policy applies to all products, services, and processes carried out by Rioquímica, as well as to the employees, suppliers, and partners involved. The policy will be periodically reviewed, or whenever significant changes occur in the business, regulatory environment, or when improvement opportunities are identified, to ensure its continued adequacy and effectiveness.
Approval date / last review: 12/04/2025.
Responsible for review: General Director.