Privacy Policy
1. Introduction
Welcome to the Rioquímica website (https://rioquimica.com.br). Our company values your privacy and is committed to protecting your personal data. This Privacy Policy ("Policy") describes what data we collect, how we use, store, and share it, your rights under the Brazilian General Data Protection Law (Law No. 13,709/2018 - LGPD), and how to ensure these rights are exercised.
By accessing our website, using it, and/or providing your data (e.g., filling out forms, registering, contacting us), you agree to the terms of this Policy. If you disagree with any of the terms, we ask that you do not use the website or provide your personal data.
2. Data Controller
The data provided on the website will be processed by Rioquímica S.A., registered with the CNPJ (Brazilian Tax ID) under No. 55.643.555/0001-43, headquartered at the addresses indicated in item 13 of this Policy.
For questions or to exercise your rights regarding your personal data, you may contact our Customer Service (SAC) via email at [email protected] or by phone at +55 17 4009-4288.
3. Data We Collect
3.1 Data Provided by You
We may collect the following personal data when provided by you:
- Interest Data: Contact or registration information for newsletters, bulletins, representative materials, reports, downloads.
- Professional Data: Occasionally, resume or professional history data, if you use the "Work With Us" section.
- Voluntary Data: Any other data you decide to voluntarily provide in forms (e.g., "Contact Us", "Pharmacovigilance", "Become a Representative", materials for representatives).
3.2 Data Collected Automatically
When you visit our website, we may automatically collect:
- Connection and Navigation Data: IP address, browser type and version, operating system, date and time of access.
- Usage Data: Information from cookies, pixels, or other tracking technologies (e.g., for personalization, analytics, security).
- Interaction Data: Pages accessed, time spent, links clicked, traffic source (e.g., referral site or search).
- Location Data: Approximate geolocation (city/state) generated by IP, if applicable.
3.3 Cookies and Similar Technologies
We use cookies and similar technologies to improve your experience on the website, personalize content, conduct analysis, and potentially for advertising. You have the option to accept or refuse cookies via a banner/notice, as well as configure or limit cookies in your browser settings. Note that this may affect website functionalities.
4. Purposes and Legal Basis for Data Processing
We process your personal data for the following purposes, with the respective legal bases under the LGPD:
| Processing Purpose | Type of Data Involved | Legal Basis (LGPD) | Legal Basis Details / Justification |
|---|---|---|---|
| Provide access to services, content, downloads, representative materials, reports, invoices, and specific website sections. | Identification and Contact Data, Interest Data. | Execution of contract or pre-contractual measures; Consent. | To fulfill your request for access or provision of materials. |
| Address your contacts, requests, or questions (via "Contact Us", "Pharmacovigilance", "Become a Representative"). | Identification and Contact Data, Voluntary Data. | Execution of contract or pre-contractual measures; Consent; Legitimate interest. | To respond to your requests and provide necessary support. |
| Send communications about news, launches, promotional materials. | Identification and Contact Data (email, name). | Consent; Legitimate interest. | Only with your express consent or when there is a legitimate interest in communicating about related products and services. |
| Perform analysis and improvements to the website, user experience, security, and performance. | Automatically collected data (IP, navigation, cookies). | Legitimate interest. | To optimize website functionality and usability, ensuring a better experience and security for all users. |
| Comply with applicable legal or regulatory obligations, as well as contractual obligations. | Various, depending on the obligation. | Legal or regulatory obligation. | To comply with current legislation or determinations by competent authorities. |
| Manage recruitment and selection processes ("Work With Us"). | Professional Data (resume, history). | Execution of preliminary procedures related to a contract. | To evaluate your application for a position at Rioquímica. |
| Protect website integrity, prevent fraud, attacks, and ensure information security. | Automatically collected data (IP). | Legitimate interest. | To ensure service continuity, protection of our systems, and security of all users' data. |
5. Data Sharing
We may share your personal data with:
- Third-party service providers: Who support our website, hosting (e.g., data center providers), email sending (e.g., email marketing platforms), marketing, data analysis (e.g., Google Analytics), or CRM (e.g., customer relationship management systems), subject to contractual confidentiality and security obligations ensuring compliance with the LGPD.
- Authorities or third parties: When required by law, court order, or regulatory requirement.
- Rioquímica group companies or business partners: Only for the purposes described in this Policy and under an appropriate legal basis, always under strict data protection agreements.
- Successors in corporate operations: Eventually, in a merger, acquisition, or corporate reorganization process, data may be transferred to successors or combined with other databases, ensuring the new controllers assume the same privacy commitments.
In any sharing scenario, we adopt measures to ensure the protection and security of your data.
6. International Data Transfer
If data is transferred outside Brazil (e.g., external servers or international providers), we ensure it is carried out in accordance with LGPD requirements (Articles 33 and 34), through:
- Standard or specific contractual clauses: Incorporating adequate safeguards for data protection.
- Binding Corporate Rules (BCR): If applicable to group companies.
- Seals, certificates, or codes of conduct: When recognized by the Brazilian National Data Protection Authority (ANPD).
- Hypotheses authorized by law: Such as obtaining specific consent or when necessary for contract execution.
7. Data Retention
We will retain your personal data only for the period necessary for the described purposes or as required by applicable law/regulation, after which it will be anonymized or securely deleted. For example:
- Registration and marketing data are kept while there is interest and you do not revoke consent.
- Data in recruitment processes may be kept for a reasonable internal period or as per consent.
- Navigation and cookie data may be retained per cookie policy or vendor configuration.
8. Data Security
We adopt reasonable technical and administrative measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. This includes access control, encryption when applicable, personnel training, and vendor assessment.
However, no security system is impenetrable. In case of a data breach that may entail relevant risk to data subjects, we will notify the National Data Protection Authority (ANPD) and the affected data subjects, as required by the LGPD.
9. Data Subject Rights and How to Exercise Them
You, as the data subject, have various rights provided by the LGPD, among them:
- Confirm the existence of processing of your data.
- Access the data we have about you.
- Correct incomplete, inaccurate, or outdated data.
- Request anonymization, blocking, or elimination of unnecessary, excessive, or non-compliant data.
- Request portability of your data to another service or product provider, as per ANPD regulation.
- Request the deletion of data processed based on consent, except when legal or regulatory obligation requires retention.
- Obtain information about public and private entities with which we share your data.
- Obtain information about the possibility of not providing consent and the consequences of refusal.
- Request review of automated decisions, when applicable.
- Exercise other rights provided by the LGPD or applicable regulations.
To exercise any of these rights, contact our Customer Service (SAC) via email at [email protected] or by phone at +55 17 4009-4288 and indicate which right you wish to exercise. For your security and to prevent fraud, we may request proof of your identity. We will respond to your request within a reasonable time, striving to address it within 15 (fifteen) days, in accordance with ANPD guidelines.
10. Use of Cookies
10.1 Types of cookies
- Strictly necessary cookies: Essential for the basic functioning of the website and to enable navigation (e.g., maintaining your session, language preferences). They usually expire at the end of the session.
- Performance/Analytical cookies: Collect data on how you use our site (e.g., most visited pages, time spent) to improve experience and functionality. They can be session or persistent (with varying duration, e.g., from a few hours to several months), and are usually provided by third parties like Google Analytics.
- Functionality/Personalization cookies: Allow the site to remember your choices (e.g., language, region) and offer enhanced, more personal features. They can be session or persistent.
- Advertising/Marketing cookies: May be used by us or third parties (e.g., Google Ads, Meta Ads) to deliver relevant ads to your interests, inside and outside our site. They are persistent (lasting months or years).
10.2 How to manage cookies
You can control or remove cookies at any time through your browser settings (to disable all cookies or be notified when a cookie is sent) or through our Cookie Preferences Center (link available in the website footer), where you can manage your choices in detail. By refusing certain types of cookies, some functionalities may not work correctly or your browsing experience may be limited.
11. Minors
Our website is not intended to collect personal data from minors under 18 without parental or legal guardian consent. If it is identified that you have provided personal data of a minor without due consent, we ask that the data subject or their guardian contact us so that such data can be promptly deleted.
12. Changes to this Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any change will be posted on the website, indicating the date of the last revision. We recommend that you consult this page regularly.
Last updated date: 12/04/2025
13. Contact
If you have questions or concerns about this Policy or the processing of your personal data, please contact:
- Email (SAC): [email protected]
- Phone: +55 17 4009-4288
- Addresses: Rua São Paulo 30, Vila Maceno, CEP 15060-035 and Avenida Tarraf, nº 2.600, Jardim Anice, CEP 15057-441, both in the city of São José do Rio Preto – SP, Brazil.
Final Remarks
This Policy applies to the website https://rioquimica.com.br/ and all online services offered by Rioquímica, unless another specific policy is indicated. It is emphasized that by accepting the terms or continuing to browse after the cookie notification, the user expresses their consent to processing as described.